Cancellation Policy

We completely understand that life happens – kids get sick, work comes up, and plans change. We’re human too.

As we operate by appointment only and reserve that time especially for you, we kindly ask for at least 24 hours notice if you need to cancel or reschedule your booking.

Appointments cancelled with less than 24 hours notice will incur your 35% booking fee.

We Truly appreciate your undersstanding and support in respecting our time, just as we respect yours.

Salon Deposit and Cancellation Policy

To provide the best service to all our clients, we have implemented a deposit policy to secure your appointment. Please read the following terms carefully

New Clients:

• Deposit Amount: A deposit of 15% of the total service cost is required at the time of booking for all new clients.

• Non-Refundable: Deposits are non-refundable but may be applied to a future appointment. We understand that sometimes you may need to change your plans. If you need to cancel or reschedule your appointment we require at least 24 hours before your scheduled appointment.

• No-Show or late arrivals: In the event of a no-show or if you are 15 minutes late for your appointment, the deposit will be forfeited.

Services $200 or Over:

• Deposit Amount: A deposit of 15% of the total service cost is required for all appointments over $200, regardless of whether you are a new or returning client.

• Non-Refundable: Deposits are non-refundable but may be transferred to a future booking. We understand that sometimes you may need to change your plans. If you need to cancel or reschedule your appointment, we require the cancellation at least 48 hours before your scheduled appointment.

• No-Shows & Late Arrivals: In the event of a no-show or if you are 15 minutes late for your appointment, the deposit will be forfeited.

Payment Deadlines:

• Payment Due: Deposits must be paid before the close of business on the day the appointment is made. Failure to pay the deposit by this time may result in your booking being cancelled.

• Payment Methods: Deposits can be paid through:
o Fresha Online Booking App
o Fresha Portal (link will be sent via SMS)
o Bank Transfer (upon request)
o In-Store Payment

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Opening Time

Monday: Closed

Tuesday: 9am – 5pm

Wednesday: 9am – 5pm

Thursday: 9am – 8pm

Friday: 9am – 5pm

Saturday: 8am – 2.3pm

Sunday: Closed

Contact

hello@urbanspirithair.com

08 8278 3142

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