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Every appointment at Urban Spirit runs on a few simple agreements — how we handle payment, guarantees, bookings and the odd unexpected moment. Here’s everything in one place, in plain language.
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Urban Spirit’s liability is limited as permitted under the Competition and Consumer Act 2010 (Cth). But if you are not satisfied within a 7-day period of your hair appointment, we guarantee we will redo your hair for free.
Urban Spirit does not offer refunds for any finalised services. If you are not happy with the outcome of your hair, we are able to fix any issues at no cost to you if:
Some services require a deposit to secure your booking — we’ll send you an SMS link to pay it. If you cancel with adequate notice (48hrs), we can refund your deposit.
We recommend booking at least one week in advance, and making your next booking at the end of each service to secure your ideal time. Bookings can be made online, by calling (08) 8278 3142, or in person.
By booking your appointment, you’re agreeing to the following:
We reserve your appointment especially for you — please be courteous and call promptly if you’re unable to attend. We need at least 48 hours’ notice for cancellations or rescheduling.
Deposits, where required, also serve as the cancellation fee and are non-refundable. If you decline to provide the information we require, we reserve the right to refuse your booking. Three or more no-shows / late cancellations without 24hrs phone notice, and we reserve the right to refuse future service and cancel pre-organised bookings.
If you are more than 15 minutes late, we may decline your appointment due to the effect on subsequent bookings. Deposits are non-refundable and a cancellation fee applies if the appointment is cancelled due to lateness.
Please arrive at least 5 minutes prior to your scheduled appointment so we can have you seated and comfortable in time — allow extra time if you need to find parking.
We accept email and Facebook Messenger enquiries about our services, hairdressers, and product range, and try to respond within 24 hours.
For health and hygiene reasons, anyone who arrives with headlice/nits will be asked to leave and we will refuse service. We sanitise and disinfect workstations, areas and tools to prevent it being passed on to other clients.
Kids’ haircuts can be requested any day of the week. Please do not leave your child unattended before or during their haircut — we won’t begin without an adult present to give instructions.
We do not wash children’s hair under 12 years old. Please comb/brush your child’s hair before the appointment; if we need to spend time combing, an additional fee of $15 or more applies.
We always carry out a complete consultation and take every step to ensure your safety and the best possible result. While we’re confident in our knowledge and experience, the unexpected can still happen — so it’s your responsibility to tell us if you have:
Hair colour, lighteners and other chemicals we use can react with agents already present in your hair. We follow strict guidelines, but can’t foresee every outcome — if you’re not forthcoming about what’s on your hair, you could experience breakage, chemical burns or undesired colour results. If in doubt, mention it.
By entering Urban Spirit, you acknowledge that Urban Spirit does not hold responsibility for reactions caused by hair colour or products used in the salon. If you have any known sensitivities, please tell your hairdresser in advance.
You may be asked to leave the salon for: disruptive behaviour, being under the influence of drugs or alcohol, sexual impropriety, or aggressive/disrespectful conduct toward staff or clients.
